When you create an account, you should receive a confirmation email within about 1 minute. If you have not received your confirmation email within 10 minutes, then something has gone wrong.

Here's what you can try:

Step 1: Click on 'Create an account' and try completing the form again. If you receive the message 'This email address is already registered', this means that your first attempt was successful and your account was created. This confirms that a confirmation email was sent to your registered email address. Proceed to Step 2.

Step 2: Your confirmation email may have arrived in your junk email folder. Please check to see if it is there. If your confirmation email is there, mark it as 'Not junk' and click on the link within it to confirm your account. If the email is not there, proceed to Step 3.

Step 3: If your school uses a non-standard mail system, your confirmation email may have been rejected by it. Try accessing your email account online at: www.edumail.vic.gov.au. Also check the junk mailbox in your online Edumail account. If your confirmation email is there, click on the link within it to confirm your account. If the email is not there, proceed to Step 4.

Step 4: Your confirmation email may have failed if your school has strict email filters in place. Note down the date and time that you registered your account, and ask your school technician to search for the email among the list of blocked or undelivered mail on your school’s server. You could also ask your technician to add noreply@detbehavioursupport.vic.edu.au to the ‘whitelist’ for emails allowed to bypass your email filter, so that other staff at your school will not have their confirmation emails blocked.

Step 5: If your school technician is unable to recover your confirmation email, it may have been blocked due to your inbox being full at the time it was sent. Please try creating a new account using a different email address, such as a Gmail account.