Tuesday, 21 January 2020, 3:13 PM
Site: DET Behaviour Support
Course: DET Behaviour Support (Home)
Glossary: Frequently asked questions
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I created an account but I did not receive a confirmation email. What should I do?

When you create an account, you should receive a confirmation email within about 1 minute. If you have not received your confirmation email within 10 minutes, then something has gone wrong.

Here's what you can try:

  1. Click on 'Create an account' and try completing the form again. If you receive the message 'This email address is already registered', this means that your first attempt was successful and your account was created. This confirms that a confirmation email was sent to your registered email address. Proceed to Step 2.
  2. Your confirmation email may have arrived in your junk email folder. Please check to see if it is there. If your confirmation email is there, mark it as 'Not junk' and click on the link within it to confirm your account. If the email is not there, proceed to Step 3.
  3. If your school uses a non-standard mail system, your confirmation email may have been rejected by it. Try accessing your email account online at: www.edumail.vic.gov.au. Also check the junk mailbox in your online Edumail account. If your confirmation email is there, click on the link within it to confirm your account. If the email is not there, proceed to Step 4.
  4. Your confirmation email may have failed if your inbox was full at the time it was sent. In this case, please contact the course administrator for your course. Use your Edumail email address when contacting the course administrator to verify you are the owner of the account.

I forgot my password. How can I reset it?

Go to the following link to reset your password.

If this does not work, please contact the Course Administrator.