List of active policies

Full policy

1. Overview

Tech-Savvy Solutions manages this Moodle learning management system (this website) on behalf of the Victorian Department of Education (the Department). We are committed to protecting your privacy and handling your personal information in accordance with Victorian privacy laws and the Department’s policies regarding privacy and records.

2. What personal information we collect

By creating an account and using this website, you consent to the following information being collected:

• name
• email address
• username
• password
• course enrolment information
• submitted responses to survey questions
• participation data (such as course access, progress and completion status)
• technical data (such as IP address and basic device/browser information) for security and system functionality.

We do not collect sensitive personal information unless explicitly required and disclosed.

3. How we collect personal information

We collect personal information when you:

• create an account
• login with your existing account
• enrol in or access a course
• interact with learning materials or activities within a course.

4. Why we collect your information

We collect and use your information to:

• provide access to professional learning materials
• track learning progress and course completion
• manage user accounts and authentication
• ensure system security and prevent unauthorised access
• provide support to registered users
• generate learning progress reports.

We do not use your information for advertising or marketing purposes.

5. Cookies

This website uses essential cookies to:

• maintain user login sessions
• support platform functionality and security
• record learning activity and course progress within the system.

These cookies are required for the platform to function and are not used for advertising or third-party behavioural tracking. By using this website, you acknowledge the use of these essential cookies.

6. Data storage and security

Your personal information is stored securely within this website. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, including:

• providing a secure hosting environment
• password-protected accounts
• HTTPS encryption
• role-based access controls. 

7. Third-party services 

This website uses third-party hosting and infrastructure providers. These providers only access and process data as required to operate the service and do not use your data for their own purposes.

8. Disclosure of information

Your information may only be accessed by authorised administrators of this website for the purpose of system management and reporting. We do not sell or rent your personal information with third parties, and do not share your personal information with any third parties other than the hosting and infrastructure providers. Your data may be used for the Department’s annual outcomes reporting and other de-identified reporting regarding course enrolments and completion.

9. Data retention

We retain personal information only for as long as necessary to:

• provide access to the learning platform
• maintain professional learning records for reporting purposes.

Accounts that have not been accessed for more than 12 months will be deemed ‘inactive’. Inactive accounts will be deleted at regular intervals to minimise the personal information stored on this website.

10. Access and correction 

You may request access to the personal information stored on this website and request corrections if the information is inaccurate. You may also request deletion of your account (where applicable and subject to administrative or legal requirements). Requests can be made by contacting the relevant administrator listed on the Contact page of this website.

12. Contact

If you have any questions about this privacy policy or how your data is handled, please reach out to the relevant administrator or helpdesk for your course, as listed on the Contact page.